Legal

Terms & Conditions

The short version: website content is information, not an offer; real transactions happen under written contracts; and both sides are expected to act lawfully and in good faith.

Last updated: 10 July 2026

At a Glance

  • Website content is general information - binding terms live in written contracts
  • Specifications and prices are confirmed only in quotations, contracts and COAs
  • Sample and quote requests are non-binding for both parties
  • All transactions require KYC, licensing verification and sanctions screening
  • Site content and branding are our property - commercial reuse needs permission
  • Hong Kong SAR law governs these website terms

01About These Terms

These terms govern your use of criticalore.com, operated by CriticalOre, 16 Harcourt Road, Admiralty, Hong Kong. By using the site you accept these terms. If you are using the site on behalf of a company, you confirm you are authorized to do so.

02Website Content Is Information, Not an Offer

Content on this site - including text, images, typical specifications, market commentary and blog guides - is provided for general information about our minerals and export services. While we work to keep it accurate and current, it does not constitute a binding offer, investment advice or a recommendation.

Product specifications, availability and pricing are confirmed exclusively in written quotations, sales contracts and lot-specific Certificates of Analysis. Typical values shown on product pages are indicative ranges, not guarantees.

03Quotations, Samples and Orders

Quote and sample requests submitted through the site are non-binding for both parties. Samples, quotations, and any subsequent sale are subject to a separate written agreement covering quantity, quality specification, Incoterms, payment terms and shipment schedule.

All transactions are additionally subject to satisfactory completion of know-your-customer (KYC) checks, licensing verification - including NORM import licenses for radioactive minerals such as monazite - and sanctions screening. We may decline any inquiry or transaction that does not meet our compliance requirements.

04Trade Compliance and Export Control

The critical minerals trade is subject to export-control, sanctions and strategic-materials regulation in multiple jurisdictions. You agree not to use this website or our services in violation of any applicable law, and to provide truthful end-use and licensing information when requested. We cooperate with competent authorities as required by law.

05Intellectual Property

The CriticalOre name, logo, photography, page designs and written content are our property or used with permission. You may view, download and print content for your internal business evaluation. You may not reproduce, scrape at scale, republish or use our content commercially without prior written consent. Press and analysts are welcome to quote with attribution and a link.

06Acceptable Use

When using the site, you agree not to:

  • Attempt unauthorized access to any part of the site or its infrastructure
  • Submit false, misleading or automated form entries
  • Introduce malware or interfere with the site's operation
  • Use the site in any way that violates applicable law, including export-control and sanctions law

08Disclaimers and Limitation of Liability

The site is provided "as is" and "as available". Market information, price commentary and outlooks reflect our understanding at the date of publication and can become outdated quickly in this industry - verify current conditions before acting.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the site, including decisions made in reliance on published information. Nothing in these terms limits liability that cannot be limited by law, and nothing affects the terms of any written sales contract, which govern actual transactions.

09Privacy

Our handling of personal information is described in our Privacy Policy at /privacy-policy, and our use of cookies in the Cookie Policy at /cookie-policy.

10Changes and Governing Law

We may update these terms from time to time; the date above reflects the latest revision. Continued use of the site after changes constitutes acceptance.

These terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from commercial contracts are governed by the dispute-resolution terms of those contracts. Contact us at info@criticalore.com with any questions.

Questions about this policy?

Our team responds within one business day.